| FMOS | SC | FIMM | |
|---|---|---|---|
| Name | Financial Markets Ombudsman Service (FMOS) | Securities Commission Malaysia (SC) | Federation of Investment Managers Malaysia (FIMM)'s Complaints Bureau |
| Phone | +603-2272 2811 | +603-6204 8999 | +603-2092 3800 |
| Fax | +603-6204 8991 | +603-2093 2700 | |
| [email protected] | [email protected] | ||
| Website | fmos.org.my/en/ | sc.com.my | fimm.com.my |
| Letter |
Financial Markets Ombudsman Service |
Consumer & Investor Office |
Legal, Secretarial & Regulatory Affairs |
How to File a Complaint
If you have any concerns or are dissatisfied with any of our services, you can seek for internal dispute resolution in one of the following methods:
- Write to us at
- Compliance Department
Opus Asset Management Sdn Bhd
B-19-2, Northpoint Offices
Mid Valley City
No. 1, Medan Syed Putra Utara
59200 Kuala Lumpur, Malaysia
- Compliance Department
or
- Write to us at
- Compliance Department
Opus Islamic Asset Management Sdn Bhd
B-19-2, Northpoint Offices
Mid Valley City
No. 1, Medan Syed Putra Utara
59200 Kuala Lumpur, Malaysia
- Compliance Department
- Call us at +603-2288 8833 (Client Services) or +603-2288 8882 (General) during business hour 8:30am – 5:30pm, Mondays to Fridays
- Drop us an email at [email protected]
- Fax to us at +603-2288 8889
If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Financial Markets Ombudsman Service (FMOS). You can also direct your complaint to Securities Commission Malaysia (SC) even if you have initiated a dispute resolution process with FMOS. To make a complaint, please contact the Securities Commission’s Consumer & Investor Office.
You may also file your complaint to Federation of Investment Managers Malaysia (FIMM) in the event of any misconduct or non-compliant with any guideline or regulation by any Unit Trust Management Company (UTMC), Institutional Unit Trust Adviser (IUTA), Corporate Unit Trust Adviser (CUTA) or Unit Trust Consultant (UTC).
Below are the contacts and information for FMOS, SC and FIMM:
