How to File a Complaint

How to File a Complaint

If you have any concerns or are dissatisfied with any of our services, you can seek for internal dispute resolution in one of the following methods:

  • Write to us at
    • Compliance Department
      Opus Asset Management Sdn Bhd
      B-19-2, Northpoint Offices
      Mid Valley City
      No. 1, Medan Syed Putra Utara
      59200 Kuala Lumpur, Malaysia
  • Call us at +603-2288 8833 (Client Services) or +603-2288 8882 (General) during business hour 8:30am – 5:30pm, Mondays to Fridays
  • Drop us an email at [email protected]
  • Fax to us at +603-2288 8889

If you are dissatisfied with the outcome of the internal dispute resolution process, please refer your dispute to the Securities Industries Dispute Resolution Corporation (SIDREC). You can also direct your complaint to Securities Commission Malaysia (SC) even if you have initiated a dispute resolution process with SIDREC. To make a complaint, please contact the Securities Commission’s Consumer & Investor Office.

You may also file your complaint to Federation of Investment Managers Malaysia (FIMM) in the event of any misconduct or non-compliant with any guideline or regulation by any Unit Trust Management Company (UTMC), Institutional Unit Trust Adviser (IUTA), Corporate Unit Trust Adviser (CUTA) or Unit Trust Consultant (UTC).

Below are the contacts and information for SIDREC, SC and FIMM:

  SIDREC SC FIMM
Name Securities Industries Dispute Resolution Corporation (SIDREC) Securities Commission Malaysia (SC) Federation of Investment Managers Malaysia (FIMM)'s Complaints Bureau
Phone +603-2282 2280 +603-6204 8999 +603-2092 3800
Fax +603-2282 3855 +603-6204 8991 +603-2093 2700
Email [email protected] [email protected] [email protected]
Website sidrec.com.my sc.com.my fimm.com.my
Letter

Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No.5, Jalan Bangsar Utama 1
59000 Kuala Lumpur

Consumer & Investor Office
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara
50490 Kuala Lumpur

Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-06-1, 6th Floor Wisma Tune
No. 19 Lorong Dungun
Damansara Heights
50490 Kuala Lumpur

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